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Job Description
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Troubleshoot and repair customer-reported Franciscan Alliance application/system problems.
Facilitate business user discussions to identify the requirements for Franciscan Alliance application functionality and workflow.
Provide on-call support, including after-hours support, for team and customer, following the Information Services support model.
Participate in and facilitate Franciscan Alliance application workflow design and system build.
Work with assigned, on premise vendors in implementing, upgrading, supporting and troubleshooting applications.
Design and build Franciscan Alliance applications based on standards and guidelines.
Escalate unresolved issues to supervisor and/or manager. Collaborate with other teams to resolve issues.
Assist with the day-to-day activities of team members including prioritization of work, coordination/ assignment of resources and guiding team activities. Lead team to decisions that support the daily operations.
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
Act as a Franciscan Alliance applications expert to assist with the creation of training programs.
Collect information regarding potential system enhancement needs.
Support, implement, and build Franciscan Alliance applications.
Monitor the operations of a unit and provides input to the performance of individuals through feedback and recommendations.
Lead and coach others.
Manage conflict and tactfully handle complaints and difficult situations.
Facilitate and lead meetings.
Solve problems by analyzing information and using logic to address issues and problems.
Process Management.
Coordinate teams and delegate work.
Testing Troubleshooting Workflow Analysis.
Application Delivery and System & Technology Integration.
Application Maintenance and Technical Troubleshooting.
Qualifications
Preferred Bachelor's Degree
Required Associate's Degree
5 years Relevant Work Experience Required
1 year Leadership/Mentoring Experience Preferred
EPIC Certified (if required by role) - EPIC
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.