Legal Administrative Support Coordinator & Trainer will assist the Manager with the day-to-day management and operations of the Secretarial Services department.

• Partner with Manager to resolve work issues and employee conflicts.
• Partner with Manager to design and implement secretarial/attorney assignments and workflow.
• Interface and collaborate with other departments, managers, attorneys and LTAs.
• Assist with collecting feedback from attorneys on performance, including annual evaluation process.
• Assist with coordinating overflow work requests / arrange overtime coverage.
• Assist with screening and interviewing candidates; coordinate onboarding process.
• Provide guidance and mentoring to staff on policies and procedures.
• Manage tasks related to attorney/team rotations and assignment changes.
• Support manager with tracking employee attendance, vacation requests and sick days; approve time records in a timely manner.
• Arrange for and coordinate coverage during extended leaves.
• Validate, process, and track vendor invoicing.
• Assist in planning events for Secretarial Services department.
• Participate in new technology pilots and rollouts; test and troubleshoot new systems; identify issues and recommend solutions.
• Assess training needs and identify skills or knowledge gaps that need to be addressed.
• Partner with the Manager to design and develop training programs and materials for Legal Team Assistants.
• Conduct training for Legal Team Assistants on various workflows and technology tools. Gather feedback from trainees after each educational session.
• Assist in organizing and maintaining training resources; track training credits in LMS.
• Assist in development and management of LTA Professional Development Path in LMS.
• Provide back-up support to Manager during absences which includes recording scheduled/unscheduled absences; distributing schedules; sending out coverage e-mails for absentee secretaries to assigned attorneys/team members; approving PTO (barring any conflicts), etc.
• May be required to support attorneys.
• Other responsibilities may be assigned from time to time.
• Uphold a strict level of confidentiality.
• Requires flexibility in working hours depending on the needs of the department (including evening and weekend).

• Minimum of Associate Degree required.
• Must have at least 5 years of relevant administrative support experience in a legal environment.
• Must serve as a role model in all areas, including flexibility, team spirit, professional appearance and demeanor.
• Must be service oriented, punctual and have an excellent attendance record.
• Must be flexible to work overtime and be available to attend morning and afternoon meetings as necessary.
• Must have excellent written and verbal communication skills.
• Must be able to handle confidential information.
• Be available to attend meetings, as necessary and be flexible with regard to start and departure times.