This position is only open to residents of these states:

• Alaska
• Arizona
• Florida
• Nevada
• Southern California
• Texas
• Washington
• Wyoming

Position Summary:

The primary role of the Member Contact Center Rep is to provide exemplary service to members via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.

Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.

Responsibilities:

• This position supports all of the company depository and lending products and works to achieve cross-sell goals established by the company.
• The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
• This roles focus is the member experience and is expected to represent the company in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
• This means supporting the company goals and Core Values.
• They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Requirements:

• 2 year retail customer service experience, to include at least 1 year financial institution experience with a proven track record in meeting and or exceeding service and sales goals.
• Working knowledge of applicable banking law, regulations, compliance practices and procedures.
• Strong phone skills including professional verbal skills and etiquette
• Solid computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) Grammar and Spelling
• Member service and organizational skills
• Work well with other departments Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional
• High School Diploma or equivalent

Preferred:

• 3 years related experience with a proven track record in meeting and or exceeding service and sales goals
• Prior contact center experience
• Solid knowledge of deposit, loan and ancillary products/services (Trust, IRA, certificates, loans, etc.)
• Homebanking and Technical skills
• Bilingual

Job Types: Full-time, Temporary

Pay: $13.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Call center: 1 year (Required)
• Banking: 1 year (Preferred)

Language:

• Spanish (Preferred)

Location:

• Wyoming (Required)

Work Location: Remote