AMERICAN HEALTH MARKETPLACE

Member Services Representative - Seasonal

  • AMERICAN HEALTH MARKETPLACE
  • Remote
  • 3 months ago

We're sorry, but this job posting has expired or this position is no longer available!

Job Description

Description:
  • Possess thorough knowledge of all products and services.
  • Work closely with Team Manager to investigate and resolve Level 1 (low priority) escalations.
  • Work with multiple computers, applications, and databases while verifying if member information is accurate and properly documented.
  • Make outbound calls to clients to gather outstanding documents, missing information, and payments.
  • Contact payment declines to re-process monthly premium.
  • Handle client requests such as identification card requests, changes in billing addresses, and updating beneficiaries.
  • Work closely with Licensed Health Insurance Agents to make sure they are correctly submitting applications.
  • Provide support to Licensed Health Insurance Agents.
  • Process payments.
  • Check carrier backend sites.
  • Update Company CRM.
  • Other Duties as assigned.
Requirements:

Required Skills/Abilities:

  • Technology: (Windows or Mac) with a minimum of 8GB of RAM, 60 mbps internet speed, dual monitors, web camera, and a headset with a microphone.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Zoom.

Education and Experience:

High school diploma or equivalent.

1-2 years of experience in a customer service role.

Experience working in a high-volume and fast-paced environment

Ability to work on different projects simultaneously

Great networking ability

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Jobs of Interest