Description:
- Possess thorough knowledge of all products and services.
- Work closely with Team Manager to investigate and resolve Level 1 (low priority) escalations.
- Work with multiple computers, applications, and databases while verifying if member information is accurate and properly documented.
- Make outbound calls to clients to gather outstanding documents, missing information, and payments.
- Contact payment declines to re-process monthly premium.
- Handle client requests such as identification card requests, changes in billing addresses, and updating beneficiaries.
- Work closely with Licensed Health Insurance Agents to make sure they are correctly submitting applications.
- Provide support to Licensed Health Insurance Agents.
- Process payments.
- Check carrier backend sites.
- Update Company CRM.
- Other Duties as assigned.
Requirements:
Required Skills/Abilities:
- Technology: (Windows or Mac) with a minimum of 8GB of RAM, 60 mbps internet speed, dual monitors, web camera, and a headset with a microphone.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Zoom.
Education and Experience:
High school diploma or equivalent.
1-2 years of experience in a customer service role.
Experience working in a high-volume and fast-paced environment
Ability to work on different projects simultaneously
Great networking ability
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.