Mental Health Crisis Hotline Specialist

Day, Evening, Overnight schedules available.

Position Overview
The Opportunity Alliance is seeking a remote Mental Health Crisis Hotline Specialist to join the Maine Crisis Line Program team. The remote Mental Health Crisis Hotline Specialist works directly with callers experiencing a crisis to assess presenting problems and psychosocial stressors.

Day, Evening, Overnight schedules available.

Who We Are

At The Opportunity Alliance, we are dedicated to "Helping People Reach for a Brighter Future." Our mission is to work collaboratively with individuals, families, and communities to build better lives and stronger communities through advocacy, leadership, and support. If you are looking to be on the front lines of critical mental health care, we invite you to apply to the Mental Health Crisis Hotline Specialist position.

Our Ideal Candidate

• Has worked in a customer service or call center role
• Is interested in increasing their knowledge and skills surrounding mental health, including DSM-V information.
• Has a background in counseling and/or related fields. This is highly preferred but not required.
• Has the ability to communicate effectively, professionally, and with a customer service mind-set to multiple parties during crisis call situations
• Has project management experience
• Has demonstrated technical proficiency and the ability to learn new software and resource applications, including telephone, instant messaging, and chat technology.
• Based in Maine, with the ability to travel to the South Portland office for orientation.

Qualifications

• Associate Degree required
• At least one year of crisis-related experience is preferred.
• MHRT-CSP (crisis services provider) certification or ability to achieve within 30 days of employment required.
• Ability to pass a criminal background, child protective service, and sex offender check.
• Must not be on the state or federal suspension and debarment list.

About the Crisis Call Specialist, Per Diem (Relief) Position

• Call Center Specialists complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
• The Call Center Specialist will work collaboratively with Crisis Response Services across the state to ensure effective systems monitoring and progress
• Call Center Specialists receive training to become certified as a Mental Health Rehabilitation Technician from licensed clinical supervisors and certified in-house trainers in the State of Maine.
• Schedule: This is a full-time, 40 hours/week position. Various schedules available;
• Tue – Sat, or Sun - Thu
• 1st Shift, 6:30a -2:30p
• 2nd Shift, 2:30p 11:00p
• Location: Office is located in South Portland, but the position can work remotely in Maine. In-person orientation will be required.

Why Work for The Opportunity Alliance?

At The Opportunity Alliance, we're dedicated to helping people reach for a brighter future. By joining our team, you'll have the opportunity to contribute meaningfully to our mission of building better lives and stronger communities. We offer a supportive and collaborative work environment where your skills and expertise will be valued and appreciated.

The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Your Next Steps

If you are ready to make a difference and embark on a rewarding career with us, apply now. We look forward to working together to create positive change in the lives of those we serve.

The Opportunity Alliance is an equal opportunity employer, and we encourage applicants from diverse backgrounds to apply.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotating shift
• Rotating weekends
• Weekends as needed

Location:

• Maine (Required)

Work Location: Remote