Multi-State Patient Transportation Coordinator

We are hiring remote positions in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!

$11.50 an hour - Full-time

General Qualifications

• • High school or equivalent (Required)
  • Call center: 1 year (Required)
  • Computer operation: 1 year (Required)
  • US work authorization (Required)

Full Job Description

Who we are:

For more than 25 years, American Customer Care has been providing customer service on behalf of companies of all sizes worldwide. We specialize in providing individualized contact with our Clients’ customers. Our employees consider themselves brand ambassadors for the Clients they work with. Our employees do not make cold calls! We primarily handle inbound customer service calls, process emails and, live chats.

American Customer Care (ACC) is seeking to hire individuals who have a passion for helping people. Re-imagine the meaning of work life, teamwork, and service when you become a part of our Work-From-Home team. We believe the key to our success is the exceptional people, exceptional tools, exceptional training, and most importantly, exceptional expectations that we require to serve our clients well. That's why we hand-pick the best to deliver a new level of service leading to amazing experiences.

We will provide you with all the equipment you need to work remotely! We require that you have a strong and stable internet connection, a quiet, distraction-free space to work, and great customer service skills. Apply today to learn more!

General Characteristics: You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.

• Consult with customers to understand their needs and determine the best option.
• Have excellent verbal communication skills
• Ability to adapt to different types of customers and use positive language to represent yourself and the Company
• Use excellent customer service skills to handle escalated customer interactions

This is a full-time only, Work-from-home, Monday-Friday position with a work schedule in the range of 7 AM-6 PM Eastern. Our starting pay is $11.50/hour.

Requirements Include:

• Experience working on a computer
• Excellent verbal communication skills
• Great customer service is a must
• Enjoys working on a team

Training:

• Product training (Understanding of our client's range of products, ingredients, applications, adverse effects, etc.)
• Systems training (How to use CRM and ACD Tools)
• On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
• On-line training

Home Environment and Workspace:

• Dedicated home office workspace, preferably a separate room with its own door
• Ability to hardwire internet, plug directly into your router
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise.
• You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

Why You Should Work at American Customer Care

• DAILY PAY (work today, get paid tomorrow)
• Best work/life balance strategy in the area
• Flexible, set schedules!
• You will always feel part of the team. Our employees are our number one asset.
• You will always have a voice at American Customer Care. We do quarterly anonymous surveys to find out how we can be better.
• We have an Employee Action & Fun at Work Committees that work together to solve problems and drive the FUN!
• Incentives- We are infamous for our gift raffles and employee celebrations!

Benefits

• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Employee assistance program
• Employee discount

Check us out on Facebook @AccDubuque or @AccPlatteville!

Job Type: Full-time

Pay: $11.50 per hour

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Work Location:

• Remote

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

EEO Statement:

American Customer Care is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.