As a National Engagement Specialist, you will manage delivery of National and Global Deployments in coordination and support of professional services projects. You will support managed out tasking customers, implementation of business process and procedures and assist with marketing of support services to customers and internal sales staff.

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The essential functions of this position include:

• Facilitate service that meets customer service level agreements, including quality customer satisfaction pertaining to onsite staff and deployments
• Manage the customer experience for delivery of services for assigned clients
• Provide data for account reconciliation
• Maximize account growth opportunities including identification of up-sell opportunities within existing account base
• Provide necessary data in support of quotes and contracting of change orders
• Hold regular face-to-face client meetings at least once every quarter, with digital/voice communications every 1-2 weeks, to ensure alignment
• Assist in Marketing of the support services business including customer and sales presentations
• Full ownership for the delivery of assigned projects and Managed Out Tasking sites which can include onsite contractors/employees
• Manage sub relationships including building sub network
• Ensure profitable services engagements
• Keep management informed of any issues related to assigned projects
• Effectively apply ePlus methodology and enforce project standards
• Minimize company exposure and risk on project

QUALIFICATIONS

• Relevant degree and/or professional qualifications
• Minimum 1-3 years of experience in a client-facing position
• Able to work independently and as part of a fast-paced team environment
• Strong communication abilities
• Strong client-focus and high-level customer service expertise
• Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $60,000 and $70,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.