The Neighborhood Services Department (NSD) is dedicated to making Phoenix a community of desirable neighborhoods and helping residents to access critical services and resources. To achieve these goals, NSD administers several programs that preserve, enhance, and engage communities.

Neighborhood Maintenance Call Center Representatives (Neighborhood Maintenance Technician I) are responsible for providing technical information on violations relating to zoning, property maintenance, environmental safety, and housing safety to the public to process complaints, case histories, case management reports, and other code compliance-related projects. Neighborhood Maintenance Call Center Representatives are committed to professionally managing incoming customer requests and ensuring concerns are resolved promptly and thoroughly.

This position may provide administrative support to the department through front counter duties, which include working directly with a high volume of customers on the phone and in person, conducting inquiries, performing data entry, handling mail, office supply ordering, and other miscellaneous duties within the detail.

General responsibilities include and not limited to:

• Communicating technical, procedural, or policy information to the public.
• Multi-tasking administrative duties while answering calls.
• Providing customer service in researching and resolving customer concerns.
• Proofing and auditing documents for accuracy.
• Dealing with difficult and/or irate customers in a customer service environment.
• Using Microsoft Word and Excel and a case management software application.

This position is fully remote and scheduled to work Tuesday - Saturday from 8:00 a.m. - 5:00 p.m.

• Ability to multitask in a fast-paced, high-volume public service and call center environment along with handling multi-phone lines.
• Ability to communicate in Spanish.
• Ability to deal with difficult customers.
• Ability to handle multiline telephone systems.
• Ability to sit or stand for an extended period of time.
• Ability to work independently in a fast-paced environment.
• Proficient in Microsoft Word and Excel.
• Strong customer service skills.

Pay Range: $19.54 to $26.18 per hour.

Hiring Range: $19.54 to $22.61 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

• One year of experience in public contact activities relating to ordinance and regulation enforcement.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
For information regarding pre-screening and driving positions,
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The minimum qualifications listed above, plus:

• More than two years of experience communicating regulations, procedural, or policy information in a fast-paced customer service oriented environment.

Recruitment closes May 6, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Neighborhood Maint Tech I, JC:60630, ID# 54163, 4/29/24, USM, AW, Benefits:003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.