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Responds to a high-volume of incoming telephone calls
Assists patients in registering and canceling appointments
Accurately documents and routes calls to the proper department
Identifies urgent customer needs or operational issues, and escalate appropriately
Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location
Follows all regulatory and compliance standards
Delivers high-level of customer service
Follows documented protocols and guidelines
Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding SHC services
Uses functionality of the telephone system as required
Responds to outgoing telephone calls and faxed referrals.
Communicates with the care team and support staff on various patient issues.
Obtains and updates insurance information.
Educates patients on providing medical records and other medical documentation needed for TUKHS appointments
Delivers expert knowledge regarding clinic-specific processes.
Assigned to work Appointment Request WQ - including proper filtering and prioritization in accordance with specialty standards.
Manages departments Scheduling Inbasket and voicemails.
Artera Messages - PLACEHOLDER
Demonstrates scheduling proficiency so new OAM Scheduling Agents may shadow Scheduling Associates as part of training curriculum.
JOB REQUIREMENTS
Required:
Proficiency of Level I skills, plus:
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