Job Description
About USS:
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Overview: The Order Entry Rep delivers excellent customer service through timely and accurate entry and processing of orders.
Responsibilities: - Enter a high volume of orders paying close attention to detail
- Work in a fast-paced environment with a high desire for quality work and accuracy
- Support the Sales team, Internal Departments, and customers by providing a variety of tasks including entry of orders, change orders, validation of pricing and products, pick-ups, account updates, and payment processing
- Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines
- Set up new accounts, contracts, and purchase orders, maintain a customer database, prepare reports and perform account reconciliations as necessary
- Professional communication with interdepartmental personnel in ensuring the workflow is generated timely and accurately
- Provide confirmation of completed orders back to the submitting party
- Log into the order entry call queue to assist sales personnel with emergency orders while out in the field
- Provide consistent feedback to management working toward continuous improvement
- Perform other duties as assigned
- Customer Service
- Teamwork
- Organization
- Communications
- Decision Making and Problem Solving
- Excellent written and communication skills
- Ability to multi-task
- Strong analytical and decision making skills
- Excellent PC proficiency (data entry, Microsoft Office suite). Microsoft Navision and understanding of the company's equipment, and services would be helpful.
- Sit while answering phones or reply to emails
- Use hands and fingers to handle, control or feel objects tools or controls
- Repeat the same movements when entering data
- See details of objects that are less than a few feet away
- Speak clearly so listeners can understand
- Understand the speech of another person
- Focus on one source of sound and ignore others
- Hear sounds and recognize the difference between them
- See differences between colors, shades and brightness
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
- Holiday & Paid Time Off (pro-rated for Part-Time employees)
- Medical/Pharmacy
- Dental
- Vision
- Employer-Paid Short-Term Disability
- Employer-Paid Long-Term Disability
- Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.