Job Title: Overnight Global Customer Call Center Representative
Reports to: Global Call Center Supervisor
Location: Remote – Candidates can be located anywhere
Client: Global Technology company
Contract Duration: 6+ month contract, with possibility of extension and conversion
Benefits: Medical, Dental, Vision, PTO, and Paid Holiday
Pay: $20-25/hour W2
This is an OVERNIGHT SHIFT 11pm - 7am

ROLE NOT ELIGIBLE FOR C2C / THIRD PARTY
W2 DIRECT ONLY
MUST HOLD US CITIZENSHIP TO APPLY


Summary of Essential Functions:
We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites . With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.

Specific Duties and Responsibilities:

• Respond to all phone and emails from customers and internal team
• Open service requests and sales orders for contract parts, returned parts and projects
• Manage telephone and email enquiries.
• Review open service requests and bring to a satisfactory closure within a timely manner.
• Help to manage for new machines to be installed, moved and decommissioned.
• Ensure all project information is updated in Salesforce.
• Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
• Ensure parts are shipped ready to meet field technicians.
• Keep customers regularly informed of service request progress.
• Coordinate repairs and technical support with field personnel and schedule workload accordingly

• Proven experience as call center representative or similar position
• Experience in customer service is essential.
• Proficient in English; Good knowledge of additional languages will be a definite plus.
• Working knowledge of MS Office
• Ability to work under pressure.
• Ability to work independently and multi-task.

Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.