Patient Access Specialist I (REMOTE)
- Fairview Health Services
- Remote
- 18 days ago
Job Description
Overview:
As part of Revenue Cycle Management, this position is responsible for creating a positive first impression of M Health Fairview and ensuring an exceptional experience is achieved while interacting closely with patients, families, and other internal and external stakeholders in a highly organized and professional manner. This position must utilize effective interpersonal skills to gather patient demographic for a complete and accurate registration, identifies insurance, gathers benefits, communicates and collects patient's financial obligations. Individuals in this role are expected to demonstrate the M Health Fairview commitments (Integrity, Service, Compassion, Innovation and Dignity) along with critical thinking skills, a strong work ethic and flexibility.
Responsibilities/Job Description: - Interview patients to obtain and document accurate patient demographic and insurance information in the medical record.
- Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment.
- Interact with patients and families in challenging and unique situations that may require de-escalation skills.
- Manage daily worklists and/or work queues and resolve assigned tasks in a timely and efficient manner. Assist mentoring new staff.
- Collaborate and exhibit strong relationships with other departments and team to manage tasks, according to established criteria in a high-volume environment. Provide resources and contacts to patients as needed to ensure a seamless experience for the patient.
- Adhere to all compliance, regulatory requirements, department protocols and procedures. Protect patient privacy and only access information as needed to perform job duties.
- Participates in improvement efforts and initiatives that support the organizations goals and vision. Understands and Adheres to Revenue Cycle’s Escalation Policy.
Required
Experience
- 1+ years in healthcare revenue cycle including medical insurance.
- Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
- Patient collections experience in a medical setting.
- Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
- Ability to work independently and in a team environment
License/Certification/ Registration
Preferred
Education
- Post-Secondary Education
Experience
- Experience being a subject matter expert and demonstrated willingness to support team questions.