Overview
Job Summary
Masters in exemplifying the importance of patient care connections through attributes of exceptional customer service, effective communication, and efficient navigation of the enterprise resources. Required to fulfill patient requests, according to specific service line and/or department directives. Extensive knowledge of service deliverables is continuously promoted to drive efficiencies in achieving one call resolution while ensuring patient satisfaction.
Essential Functions
Physical Requirements
Work consistently requires long periods of sitting, computer, and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing, and touch. Must be able to speak and articulate clearly. Works in a fast-paced environment.
Education, Experience and Certifications
High School Diploma or GED required. Associates degree in healthcare related field
preferred. Medical, secretarial, and customer service experience required. 1 year in a
medical office or healthcare setting with experience in appointment scheduling and
managing patient phone calls required. Experience as CMA/RMA, MOA or in a call
center environment preferred. Demonstrates adherence to minimum position quality metric goals for 6 consecutive months prior to consideration. Completion of Patient Concierge training as nominated by manager required. One year in a Patient Connection Specialist position with meeting all quality and patient experience targets required.
Patient Population Served
Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developmental stages, and special needs of the patient population served.
Protected Health Information
Machines, Tools, and Equipment
All related office equipment and supplies.