• Design and implement systems for collecting, organizing, and managing diverse data points related to client programs.
• Responsibility of administrative and operational functions and tasks related to key program areas (training, labor, employment, global offerings and/or client facing resources/technology).
• Organize daily activities based on the goals and priorities of program objectives.
• Provides problem solving as necessary on day-to-day program-related needs and issues.
• Participate in process improvements and increased program adoption initiatives as directed by the Program Manager and stakeholders.
• Coordinate with and assist internal and external clients to successfully implement new process, technology, procedures and workflows.
• Participate in program planning, analysis and reporting for management.
• Create, maintain and document program data, workflows, automations and processes for assigned program offerings and activities. Ensuring that all changes in programs and outcomes are consistently well documented.
• Collaborate with internal teams to understand client requirements and tailor program operations accordingly.
• Provide support to external clients, ensuring their needs are met and issues are resolved promptly.
• Continuously assess and refine operational processes to improve efficiency and effectiveness.
• Implement best practices to streamline workflows and enhance the overall client experience.
• Work closely with legal teams, IT professionals, and other stakeholders to align program operations and outcomes to shareholder and client requirements.

• Ability to make administrative/procedural decisions and judgments. Asks for and offers help when needed.
• Strong analytical and organizational skills with the ability to plan ahead.
• Exceptional computer skills with the ability to learn new software applications quickly.
• Excellent customer service skills with an unwavering “can-do” attitude.
• Excellent interpersonal skills and the ability to communicate professionally and effectively at all levels, both internally and externally.
• Strong verbal and written communication skills.
• Ability to interpret and follow through to completion, a variety of instructions.
• Ability to pay close attention to detail, occasionally for prolonged periods of time and under restrictive deadlines.
• Ability to schedule and manage tasks effectively for timely and successful outcomes.
• Ability to work independently and as a contributing team member for a shared purpose.
• Comfortable with periods of ambiguity and rapidly changing priorities.
• Intermediate or Advanced level Excel skills.
• Familiarity with SmartSheet is preferred.
• Law firm experience preferred but not required.

Please note, we are not working with outside recruiters for this position.

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $57,280 and $85,920. In accordance with New York City’s Wage Transparency Law, the expected salary range for this New York City position is between $56,880 and $85,320. In accordance with California’s amended labor code as stated in Senate Bill 1162, the expected salary range for this California position is between $52,000 and $103,680. In accordance with the Washington Equal Pay and Opportunities act, the expected salary range for this Washington position is between $58,800 and $88,200. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below. The application deadline for this position is June 14th, 2024.