CET is looking for a passionate and knowledgeable individual to join our team as a Program Consultant! In this exciting role, you will provide expertise, planning, and assistance to customers who want to reduce carbon impact and costs. You're the right fit if you excel at communication, and establishing excellent rapport with customers on the phone, over email, in meetings, and at presentations and events. You're an ideal fit for this opportunity if you have familiarity with Mass Save or other energy efficiency or electrification incentive programs.

For nearly 50 years, CET has helped people and businesses save energy and reduce waste. We partner with city and state agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon economy. With the passage of state and federal climate policy, utility programs are rapidly evolving to align with carbon reduction goals. Program Consultants are critical catalysts in helping customers navigate incentive programs and get electrification and energy measures implemented. This is an exciting time to work as a Program Consultant!

CET offers excellent benefits including vacation, holiday, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a company match. This is a full-time hourly non-exempt position that can be performed remotely. We cultivate a friendly and supportive environment to help us achieve our mission impact goals.

In this exciting career in the field of electrification and energy efficiency, you will:

• Provide program information and facilitate customers through electrification and energy efficiency upgrade installations.
• Schedule site visits and answer hotlines.
• Enter project data accurately into appropriate platforms to track interactions and project progress.
• Assist customers filling out applications for program incentives.
• Compile metrics and progress towards program deliverables.
• Act as liaison with vendors, partners, customers, and other stakeholders.
• Occasionally travel throughout MA and CT.

For this exciting career opportunity, you will have:

• Enthusiasm for CET's Mission.
  
• A college degree and at least 2 years of customer service experience and written communications experience, or 3-4 years of customer service (phone, email).
• 1 year of work experience in non-profit, environmental/sustainability, and/or energy efficiency.
• Excellence in Microsoft Office and Salesforce.
  
• Excellent written and verbal communication skills with the ability to work with both technical and non-technical partners.
• High accuracy and attention to detail.
• Ability to travel occasionally to deliver in-person presentations.
• Strong organizational and time management skills with the ability to work independently and with minimal supervision.
• Ability to work with multiple programs and deliverables in a collaborative environment.
  
• High speed internet access and a working location free from distractions and interference during business hours (if working remotely)
• Residence in one of these states: CT, MA, NH, NY, RI, VT.
• Experience with MassSave or other energy efficiency programs highly desired.
  
• Experience with NetSuite preferred.

A little more about us

For all of our work, we bring together a diverse team of environmental specialists, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We’re a hands-on, action-oriented organization—everyday someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
• Keeping used building materials out of the landfill;
• Helping businesses implement wasted food diversion programs;
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

We are committed to racial justice and inclusion and we are looking for someone who can contribute to the diversity to the CET team by bringing their insights and life experience to support our work in historically under-served communities and our success mitigating climate change. Bilingual English-Spanish candidates are strongly encouraged to apply. Your role is:

• Participate in required and elective training and development opportunities.
  
• Use cultural competency in your interactions with customers and coworkers to foster inclusion and support diverse identities.

CET is able to hire people who reside in these states: AR, CO, CT, DE, FL, GA, MA, NJ, MN, MT, NC, NH, NY, RI, SC, VT. If you do not live in one of these states, we will not be able to consider your application.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis.