Department Information

Serving People. Serving Colorado.

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

We believe equity, diversity, and inclusion drive our success, and encourage candidates from all identities, backgrounds, and abilities to apply. We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives.

Watch this two-minute video to learn about how OIT's mission, vision, and values inspire us to provide solutions that power the services Coloradans rely on every day.

Description of Job

• Create and cultivate collaborative customer relationships with internal OIT teams with the intent to understand the business of OIT, serve as a liaison between internal teams and the Customer Office in an effort to better serve agency customers; and be familiar with OIT’s services in order to help communicate OIT’s value story.
• Become a subject matter expert of OIT’s billing model, service codes, and product offerings. This position may provide customer billing consulting services to other internal and external stakeholders and executives.
• Identify gaps in process and communication to improve collaboration across the OIT disciplines in order to improve service to customers.
• Support the OIT IT Director team by providing proactive, across-agency support, support of OIT and agency WIGs, IT Transformation and backup and a bench for potential future IT leadership that would increase continuity of OIT service and presence across-agencies.
• Triage, manage and track first tier tactical operational support for agencies as directed.
• Support Customer Office initiatives as directed by the OIT IT Directors, Senior IT Directors, and the Chief Customer Officer.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or
education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• Experience in advocating for customers.
• Experience with business relationship management
• Experience in communications, budgeting, marketing, or customer success.

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• 
  Excellent communication, organization, presentation, facilitation, and collaboration skills
• Experience in Information Technology
• Public sector work experience
• Five years of progressive customer engagement experience, including experience leading teams across all functions of technology
• Experience translating organization mission and strategy
• Operating in a matrixed environment
• Proficient in dashboard creation and process mapping
• Change management Certification
• Experience with business relationship management
• Strong understanding for IT process and governance
• Technical or business strategic roadmapping, planning, and delivery

OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.

Supplemental Information