VillageMD

Project Manager, Patient Engagement and Experience

  • VillageMD
  • Remote
  • 3 months ago

Job Description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

At VillageMD, we're looking for a Project Manager to help us transform the way primary care is delivered and how patients are served. We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?
The Project Manager will be a critical role by providing support to our Senior Vice President, to provide flawless support and execution of projects and programs. You will be trusted to own a variety of projects and drive process improvement with a focus on our core values of Getting Stuff Done, Innovation and Building Relationships. We are looking for someone who will demonstrate a track record of building meaningful relationships as well as superior project management skills.

We need to be able to depend on you to get the job done, deliver on time, and to make sure the quality of our work is unmatched. Being highly organized and attentive to details and deadlines is a must, along with curiosity and innovation as our team always wants to know how we can do things better or do things we haven’t done before.

How you can make a difference:

  • Work closely with the leadership team to manage project timelines and identify key takeaways from leadership meetings
  • Develop project plans for key initiatives including key milestones, communication timing and delivery methods, and measures of success
  • Coordinate with cross-functional partners throughout the organization to ensure delivery of projects
  • Create, implement, organize and maintain process documentation including agendas, process flows, project plans, templates, etc.
  • Serve as liaison with market team members and Market Leadership team regarding critical initiatives as well as strategic and tactical planning.
  • Identify areas of process improvement, efficiencies, and generate new, innovative ideas to help the team function at its highest capacity
  • Providing status reports regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership

Skills for success:

  • Demonstrated organizational skills and the ability to multi-task and deliver quality outcomes while effectively managing multiple competing priorities
  • Strong communication skills with a focus on consistent and timely follow-up and follow-through
  • Accelerated working knowledge of PowerPoint, Excel, Smartsheet or similar tools
  • A desire to be accountable for owning problems from design to implementation
  • You have an unparalleled sense of urgency and commitment to getting stuff done without sacrificing quality or experience
  • You are highly organized, detail-oriented, and can manage multiple competing priorities while continuing to advance critical initiatives
  • Able to work constructively under stress and pressure and perform tasks efficiently
  • Ability to adapt to an ever-changing environment
  • Ability to embrace workload flexibility to meet the fluctuating demands of the business

Experience to drive change:

  • Bachelor’s degree or equivalent experience, degree in Healthcare or Business preferred
  • 5+ years of experience in project management, planning, and leading strategic initiatives
  • Exceptional organization and time management skills
  • Positive attitude, good judgment, and strong work ethic
  • Demonstrate excellent interpersonal communication skills
  • Demonstrate a high level of executive presence
  • Strong computer skills. Proficiency and speed working in all Microsoft Office products.
  • Strong organizational skills, including time management and documentation
  • Proven relationship management skills including a customer service orientation
  • Strong communication, organization, and attention to detail


About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

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