At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This role provides leadership for Planned Giving Operations, including accountability for the Annual Planned Giving Revenue. The role collaborates with Finance and Legal to match legacy revenue – one of the leading sources of income at ACS – to the donor record in Salesforce – along with matching against previously generated managed opportunities if they exist.

This role also develops strategy for long term growth of the Planned Giving pipeline in partnership with the Planned Giving Directors in order to successfully acquire more Planned Giving donors.

This role leads priority strategies and enterprise-wide initiatives within the Planned Giving department with a focus on supporting critical needs of the Society’s regions and mission. This role also partners with Enterprise Development teams and Region/Division Philanthropy leadership to facilitate the achievement of Planned Giving and Philanthropy revenue goals.

This role facilitates Region/Division engagement across Planned Giving and serves as a liaison between the Regional/Divisional leadership & staff and all Enterprise Development teams to ensure connectivity and excellence in execution especially as related to cross-functional and/or high-impact initiatives.

This role manages all Planned Giving operations and donor management initiatives. This role leads and influences adoption of best practices across ACS Regions/Divisions and partners.

MAJOR RESPONSIBILITIES

• Management of matching expectancies to income, including matching revenue to donor records, then against expectancies, and finally stewarding family members.
• Manage processes and procedures to integrate Planned Giving into overall messaging nationwide including but not limited to data, dashboards, information sharing, to align with OneACS and to leverage larger asks for comprehensive campaigns.
• Identify priorities to develop Planned Giving educational vehicles to communicate with boards and staff partners to leverage gifting for capital campaigns and overall planned giving goals.
• In partnership with People Team, facilitate leadership development in planned giving creating training, internal and external education (matching glint responses and action needed).
• Assist Senior Director, Development Resources with top priorities in ISFP and key metrics.
• Create project metrics, milestones, and ensure timelines to completion also giving equitable alignment of growth across pillars.
• Identify opportunities and create strategic plan to educate on business line and process/create plan and timeline for national partnerships to ensure increased expectancies to align with 160M a year, nationwide involvement in ACTEC, bar associations, top wealth management firms.
• Partner with Philanthropy and Region/Division team members to train how to properly structure blended ask so that we achieve OneACS approach to donor-centricity.
• Work to keep Planned Giving top of mind in all National, Regional and Field areas by educating team members on what a Planned Gift is.
• Lead enterprise-wide Planned Giving operations supporting lead generation, stewardship, CRM analytics reporting, and cultivation of prospects and donors across all relationship-based revenue channels to leverage planned gifts for the enterprise.
• Design and execute an enterprise-wide strategic operation plan to enhance planned giving presence (recognition programs, planned giving events in markets to create awareness, generate asks).
• Assist SVP with creation & enhancement of cross functional teams for strategic direction to meet visioning goals & priorities outlined next 3 years (development collaboration, marketing, stewardship, finance, legal).

KNOWLEDGE/SKILLS

FORMAL KNOWLEDGE:

• Bachelor’s degree in business administration or similarly related field or equivalent experience.
• Ten or more years of experience driving collaborative engagement within regions or global headquarters staff preferred.
• Strong knowledge of American Cancer Society Planned Giving program, strategies and organizational infrastructure a strong plus.
• Ability to effectively manage projects from beginning to end
• Non-profit or healthcare industry experience preferred.
• Knowledge of Salesforce – Planned Giving measurements & legal and finance Planned Giving accountability.

SKILLS:

Demonstrates the following Major Gifts/Planned Giving Competencies:

• Accountability - Holds self and team accountable for outcomes and achieving high standards; Proactively communicates status of work progress.
• Business Knowledge - Applying business knowledge and industry best practices to advance the organization’s goals and inform data-driven decision making.
• Strategic Mindset - Leverages the organization’s capabilities to deliver impactful results, Seeing ahead to future possibilities and translating them into breakthrough strategies
• Organizational Savvy - Demonstrates a clear understanding of organizational culture and effectively navigates comfortably through complex company dynamics and champions organization initiatives..
• Leadership Courage Stepping up to address tough organizational issues and delivers messages clearly, directly, and respectfully; Demonstrates conviction and courage to do what's right
• People-First Mindset - Demonstrates genuine care of ACS's people by providing meaningful work, offering opportunities for progression and professional development, and valuing work-life balance for all team members. Works to ensure every employee feels respected and that the organization cares for them individually.

Other Skills

• Ability to think strategically; challenge the status quo and bring creative approaches and solutions to issues that have an enterprise impact.
• Ability to understand, articulate and work successfully within the complex structure of the Society to include workflow, operating procedures, etc.
• Ability to communicate strategic guidance with volunteers and staff in a collaborative, consultative, and positive manner
• Ability to build relationships across a diverse workforce and foster a cooperative work environment
• Ability to build consensus and work through others achieving desired results and objectives
• Excellent analytical and problem-solving skills; ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
• Strong organizational skills and ability to lead multiple / concurrent projects
• Ability to handle multiple planned and unplanned projects, roles and responsibilities
• Ability to effectively interact with and for leadership in various areas of the organization in an objective and positive manner
• Demonstrated skills and experience in relationship building, mediation, negotiation, resolution and presentation
• Knowledge of decision-making and problem-solving techniques to facilitate effective project management and organizational leadership
• Self-motivated and able to work with limited supervision
• Strong written, verbal and interpersonal communication skills required, especially in the ability to communicate diplomatically and persuasively on complex topics
• Strong solutions-oriented analytical, systems and presentation skills
• Consistent ability to set and deliver against a work plan in a fast-paced environment, giving attention to detail even under high pressure situations
• Technical strength required (MS Office products, CRM products, online platforms and other database software)
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate a strong customer focus.

SPECIAL MENTAL OR PHYSICAL DEMANDS:

• Work is normally performed in a typical interior/office work environment
• No or very limited physical effort required
• No or very limited exposure to physical risk
• Travel required, up to 5%.

• 4. SUPERVISION RECEIVED/GIVEN

DIRECT SUPERVISION RECEIVED:

Senior Director, Development Resources

DIRECT SUPERVISION GIVEN:

N/A

CONTACTS

INTERNAL CONTACTS:

Society Senior Leadership Team (CEO, CFO, SVP, etc.), Senior executives (Senior EVP – Field Operations, department heads, etc.), region executives (EVP’s, SVPs, VPs, Executive Directors, Directors, etc.), region & global headquarters staff, leadership volunteers

EXTERNAL CONTACTS:

Not applicable

The starting rate is $70,000 to $92,000 per year. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

Position Requirements: