At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

The Tactical Space Systems division Digital Transformation team is seeking an experienced support analyst with a customer-oriented attitude and passion for providing exceptional customer service to provide end user support for the division’s product lifecycle management (PLM) ecosystem. As Helpdesk Support Analyst, you will be the first point of contact for users seeking technical assistance over the phone, email, or chat. You will provide support for software and workflow-related issues, troubleshoot problems, and offer solutions to ensure efficient and effective resolution. This position is a remote role supporting a Dulles, VA & Gilbert, AZ based community.

Responsibilities:

• Provide frontline PLM technical support via phone, email, and chat. Specific areas include:
  • Workflow issues
  • Visualization issues including Creo View
  • Access issues and account creation
  • Issues related to CAD Workgroup management.
• Troubleshoot and resolve software issues reported by end users related to the PLM ecosystem.
• Collaborate with other support engineers in the Northrop Grumman Space sector and the vendor application engineers (PTC) where circumstances warrant.
• Document and maintain support processes & procedures.
• Guide users through step-by-step solutions and escalate unresolved issues to appropriate internal teams.
• Provide administrative support to the PLM ecosystem when necessary.
• Triage issues using our ticketing system.
• Provide training and mentoring to users as needed.

To be successful in this role you should have:

• Excellent troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong customer services skills.
• Ability to work independently and as part of a team.

This position can be filled at the System Admin or Principal System Admin level.

Basic Qualifications:

Support Analyst

• Bachelors degree with 3 years of experience or Masters degree with 1 year of experience. Experience can be considered in lieu of degree.
• Demonstrated experience in providing technical support for engineering-based applications.
• Proven experience as a Help Desk Analyst or similar role.
• Strong proficiency with Microsoft applications – specifically Teams / Word / Excel / PowerPoint.

Principal Support Analyst

• Bachelors degree with 6 years of experience or Masters degree with 4 year of experience. Experience can be considered in lieu of degree.
• Demonstrated experience in providing technical support for engineering-based applications.
• Proven experience as a Help Desk Analyst or similar role.
• Strong proficiency with Microsoft applications – specifically Teams / Word / Excel / PowerPoint.

Preferred Qualifications:

• Strong understanding of PLM concepts and methods.
• Experience with PTC Windchill, Thingworx, and/or Creo View applications and administration.

The Northrop Grumman Tactical Space Division is a strategic partner specializing in commercial and classified partnerships with the design, delivery, operation and sustainment of satellites and human spacecraft. We support science and space exploration through our various partnerships, including NASA’s Artemis program with the goal to return humans to the Moon in 2024 and the TESS (Transiting Exoplanet Survey Satellite) program that has discovered more than twenty confirmed plants. Recognized as an industry leader, we also develop highly specialized space and satellite components.

Northrop Grumman offers a competitive and robust benefits program.

As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package including:

Medical

Dental & Vision coverage

401k

Educational Assistance

Life Insurance

Employee Assistance Programs & Work/Life Solutions

Paid Time Off

Health & Wellness Resources

Employee Discounts

Flexible Schedules (For example the ability to work a 9/80 work schedule, which allows an employee to work a nine-hour day Monday through Thursday and take every other Friday off of work)

For more details please visit our total rewards site or chat with one of our recruiters to learn more.

Link: www.northropgrumman.com/benefits

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The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.