Quality Manager

  • Mosaic
  • Remote
  • 19 days ago

Job Description

**Fully remote position, unable to hire in the following states: Alaska, California, Hawaii, Nevada, Montana or Washington State**

If making a positive impact in the lives of others is always on your to-do list — you’ll LOVE working with a team that puts people first.

We're looking for a Quality Manager to join our team!

In this role, you’ll report directly to the Associate Vice President of Mission Support and serve as lead support for regional teams and agencies by providing expertise in operations, quality management, and personalized services. Support and collaborate with regional teams during growth, crisis and significant change.

Who will love this job:

A strategic thinker - you bring a thorough and conscientious approach to making decisions and are skilled at filtering the next steps in achieving the organization's overall goal

An advisor - you are trusted internally by cross-functional stakeholders and the people we serve.

A creative problem-solver - you aren’t afraid to analyze a situation, identify potential problems and make any necessary adjustments

A mediator - you’re a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations

What you’ll do in this role:

  • Work in partnership with the regional team and agencies to evaluate the accuracy and integrity of administrative systems, processes and data
  • Provide technical assistance in the development, improvement and implementation of operational systems, policies, and standard operating procedures
  • Provide education and support in utilization of quality tools in order to assist agencies in developing internal capacity to guide system improvement (i.e. root cause analysis, PDCA)
  • Serve as a member of the regional/state operational and leadership meetings to assist with data analysis, planning, and providing a systems approach to problem solving
  • Provide support, onboarding and training to the designated quality representative within agencies
  • Engage and collaborate with other departments to align systems and processes that support Mosaic’s vision, values and strategic priorities
  • Provide leadership during the Quality Review process
  • Assist with investigation corrective action plans in high-risk situations as requested by national office
  • Provide support to regional teams and agencies during periods of growth and acquisition of services, crisis, and significant change
  • Provide on-site assistance when there are vacancies in key leadership positions
  • Gather gold-standard Personal Outcome Measures (POM) data with people supported across Mosaic

Schedule: Monday through Friday, traditional business hours with some travel

Salary: $77,000 - $81,000

Ideally, you have:

  • Bachelor’s Degree in Education, Human Services or a related field.
  • Minimum of five years of experience in service delivery, training, or quality assurance, with a background in intellectual and developmental disabilities preferred.
  • Experience with Lean/Six Sigma preferred.
  • Ability to travel on a frequent basis, including overnight travel

Extras we think you’ll love:

  • Competitive Pay
  • Health Insurance
  • Daily Pay
  • Professional & Personal Development Opportunities
  • Tuition Reimbursement
  • Flexible Time Off (available immediately!)

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