BrightMa Farms, a vertically integrated minority business enterprise and veteran-managed hemp group with corporate offices in Charleston, SC, and growth campuses in Orangeburg and Cordesville, SC, is dedicated to setting a global footprint that champions an SC circular economy. Our mission is to pave the way nationally with economic development that benefits businesses, society, and the environment, guided by the triple bottom line (People-Planet-Profit) and anchored in principles of integrity, transparency, compliance, and social and environmental sustainability.

Are you passionate about delivering exceptional customer service and ensuring client satisfaction? BrightMa Farms is seeking a dedicated and detail-oriented individual to join our remote team as a Remote Administrative Assistant.

Responsibilities:
- Serve as the primary point of contact for clients via phone, email, and chat platforms, providing timely and professional assistance.

- Offer accurate and comprehensive information about our products, services, and policies, ensuring prompt and effective resolution of client inquiries.

- Assist clients with various tasks, including order placement, appointment scheduling, and payment processing, with accuracy and efficiency.

- Resolve client inquiries, complaints, and issues with empathy and professionalism, ensuring positive resolutions and maintaining client satisfaction.

- Maintain detailed records of client interactions, transactions, and inquiries in our CRM system, ensuring accuracy and currency of information.

- Collaborate closely with different departments, including sales, marketing, and operations, to address client needs and enhance satisfaction.

- Stay updated on product updates, promotions, and company policies to provide clients with accurate and relevant information.

- Follow up with clients to ensure satisfaction, gather feedback, and address any outstanding concerns promptly.

- Provide administrative support to the customer service team, including data entry, filing, and document preparation, to facilitate smooth operations.

Qualifications:

- High school diploma or equivalent; additional training or education in customer service is beneficial.

- Proven experience as a Customer Service Representative or similar role, preferably in a remote environment, demonstrating excellent communication skills and a customer-centric approach.

- Strong problem-solving abilities and the ability to handle challenging situations with empathy and professionalism.

- Familiarity with customer service software, CRM systems, and Microsoft Office Suite.

- Exceptional multitasking and time management skills, with the ability to thrive in a fast-paced environment.

- Attention to detail and accuracy in data entry and documentation.

- Self-motivated and capable of working independently with minimal supervision.

Benefits:
- Competitive salary

- Remote work opportunity

- Flexible work schedule

- Opportunities for career advancement

- Employee discounts on company products and services

Join BrightMa Farms and play a pivotal role in delivering exceptional customer service in the refrigeration industry. Submit your resume and a cover letter outlining your relevant experience and why you would excel in this position. We eagerly await reviewing your application!