Remote with onsite/virtual training. Work from home position after training completion

Bilingual applicants preferred-(Burmese/English) 

Position Summary:

This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorization of services. Also may be responsible for assisting providers with eligibility, benefit, and resolution of claims issues.

Requirements

• Min. HS Diploma
• Must be bilingual (English and Burmese)
• 1+ years customer service experience within a call center