We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Specialist. As a Customer Service Specialist, you will be the main point of contact for our valued customers and will play a crucial role in ensuring their satisfaction. You will be responsible for providing exceptional service and support, resolving customer inquiries and issues, and maintaining positive customer relationships. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy helping others, then this is the perfect opportunity for you.

Responsibilities

• Serve as the primary contact for customers, addressing inquiries, requests, and concerns in a timely and professional manner
• Provide accurate and complete information to customers regarding products, services, and policies
• Assist customers with order placement, tracking, and delivery status updates
• Troubleshoot and resolve customer issues by utilizing problem-solving skills and collaboration with internal teams
• Maintain customer records and updates in the CRM system
• Identify and escalate complex issues to the appropriate department for resolution
• Proactively reach out to customers to ensure satisfaction and gather feedback on their experience
• Participate in ongoing training and development to enhance product knowledge and customer service skills

Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred
• Prior experience in customer service or a related field is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficient in using CRM systems and other customer service software
• Ability to multitask and prioritize in a fast-paced environment
• Strong interpersonal skills and ability to build rapport with customers
• Flexibility to work rotating shifts, including evenings and weekends if required