Position Overview:
We are seeking a motivated and empathetic individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for providing exceptional customer support via chat and/or phone calls from the comfort of your own home. As a vital member of our team, you will assist customers with inquiries, resolve issues, and ensure a positive experience with our products or services.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat, email, or phone calls.
• Provide accurate information regarding products, services, policies, and procedures.
• Troubleshoot and resolve customer issues or concerns with efficiency and empathy.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members and departments to address customer needs effectively.
• Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
• Adhere to company guidelines and standards for quality assurance and customer satisfaction.

Requirements:

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed under pressure.
• Comfortable working independently in a remote environment.
• Proficiency in using computer software and navigating multiple systems simultaneously.
• High school diploma or equivalent; additional education or certification in customer service is a plus.

Benefits:

• Flexible work schedule with the opportunity to work from home.
• Competitive compensation package.
• Ongoing training and professional development opportunities.
• Supportive team environment with opportunities for growth and advancement.

How to Apply:
If you are passionate about providing exceptional customer service and thrive in a remote work environment, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Job Types: Full-time, Part-time

Pay: $15.54 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Office
• Remote

Location:

• Atlanta, GA (Required)

Work Location: Remote