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Remote Customer Service Specialist

  • Iconic Image
  • Remote
  • 27 days ago

Job Description

Position Overview:
We are seeking a motivated and empathetic individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for providing exceptional customer support via chat and/or phone calls from the comfort of your own home. As a vital member of our team, you will assist customers with inquiries, resolve issues, and ensure a positive experience with our products or services.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via chat, email, or phone calls.
  • Provide accurate information regarding products, services, policies, and procedures.
  • Troubleshoot and resolve customer issues or concerns with efficiency and empathy.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other team members and departments to address customer needs effectively.
  • Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
  • Adhere to company guidelines and standards for quality assurance and customer satisfaction.

Requirements:

  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and composed under pressure.
  • Comfortable working independently in a remote environment.
  • Proficiency in using computer software and navigating multiple systems simultaneously.
  • High school diploma or equivalent; additional education or certification in customer service is a plus.

Benefits:

  • Flexible work schedule with the opportunity to work from home.
  • Competitive compensation package.
  • Ongoing training and professional development opportunities.
  • Supportive team environment with opportunities for growth and advancement.

How to Apply:
If you are passionate about providing exceptional customer service and thrive in a remote work environment, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Job Types: Full-time, Part-time

Pay: $15.54 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Experience level:

  • 1 year

Shift:

  • 10 hour shift
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overnight shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends

Work setting:

  • Office
  • Remote

Location:

  • Atlanta, GA (Required)

Work Location: Remote

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