About Better Business Bureau: For more than 100 years, BBB has been helping people find businesses, brands and charities they can trust. There are thousands of free and subscriptions websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all. BBB's mission is to be the leaders in advancing marketplace trust. BBB's vision is an ethical marketplace where buyers and sellers can trust each other.

As a member of our Resolutions team, you will be responsible for delivering BBB's core services such as conciliation, mediation and arbitration programs.

This is the job for you, if

You're interested in a meaningful job working at a mission based, not-for-profit organization
You have VERY strong conversational communication skills
You thrive in a role that requires strong multi-tasking skills
You enjoy talking with the public via telephone
You love providing top-level customer service
You are looking to start out your career in the non-profit industry
You possess strong attention-to-detail and organizational skills
You are adaptable to any situation that comes your way
You can remain neutral while facilitating the resolution process

As a Resolution Coordinator, you'll

Process all complaints received from consumers using our database
Coordinate and facilitate arbitrations, mediations, settlement agreements and security accounts as needed for non-accredited businesses.
Maintain accurate business complaint records, letters and complete all clean-up reports as assigned.
Process customer reviews for your assigned caseload.
Process all database maintenance clean-up as it relates to your complaint caseload
Conduct File Reviews and coordinate efforts with Investigations Team regarding patterns of complaints
Answering public phone lines as back-up for Phone Staff department
Special projects and duties as assigned.

What we're looking for

High School Diploma or equivalent required; bachelor's degree in related field a plus
2-5 years in customer service-related position with a strong emphasis on conflict resolution
Positive attitude and high degree of professionalism
Intermediate computer proficiency, including familiarity with Microsoft 365 products

In case you were wondering

If you are looking for an organization with a progressive culture, a position that will challenge you, a team you can laugh with then this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and we are invested in their professional development. Most importantly, you will be joining a team that embodies our five values: Trust, Respect, Integrity, Teamwork and Excellence!

Benefits:

Medical, Dental, and Vision Insurance Plans
100% employer-paid life insurance
Optional insurance plans (short-and long-term disability, additional life, accident, etc.)
Paid Time Off (PTO) available from start date
Paid holidays, plus your birthday off with pay
Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
Remote first work environment with the ability to report to the Meridian office as needed

At BBB, we embrace diversity and strive to create an inclusive environment that provides all team members the opportunity to thrive. We foster a culture in which our differences are celebrated; our differences is what makes us a Better Business! We are proud to be an Equal Employment Opportunity and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.