"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Sales Support Specialist

Duration: 12 months contract

Location: Oklahoma City, OK 73131 (Remote 60% of time. in-office 2 days per week.)

Pay rate: $26.62/hr on W2

Job Description:

Must Have::

• Data entry experience

• Microsoft applications experience - Excel proficiency required

• Attention to detail, self-directed and able to work within daily deadlines.

• Work in a highly collaborative team environment. 

Responsibilities:

• Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy. May initiate new service order requests, coordinates and tracks product/service installation process.

• Support and lead ad hoc projects generated by client Sales Channels.

• Prepares reports as requested.

• Educates customers on client products & services.

• Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.

• Draft routine client and/or customer correspondence.

• Responds to questions, helps resolve problems, and directs calls to appropriate resources.

• Completes special operational and client projects as assigned.

• Acts as liaison and coordinator with other departments, outside vendors, and external customers.

• Provides order activity updates to Sales Support Manager / or Supervisor.

• May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.

• May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.

• May provide assistance conducting refresher training with existing Reps.

• May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.

• May assist in pre-sale planning activities and post-sale activities.

• May coordinate sales project events and other activities with sales force.

• May manage all orders from initial sale through installation and billing.

• May interface with all areas of the installation process to ensure orders are completed by the delivery date.

• May sell services to inbound-calling customers.

• May assist with overflow call-handling duties for inbound retention, sales, etc.

• Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.

• Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.

• May prepare sales presentations, proposals, and media kits.

• May pull qualitative research and assist in building and exporting advertising schedules.

• Complete change orders, promotions/taggables paperwork and traffic instructions. 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.