Scheduling Specialist – Virtual Relationship Center- Remote

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGBMG, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

• Function as the face of departments to initiate and coordinate registration and scheduling for new patient appointments.
• Document all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a patient registration number and scheduling of an appointment.
• Answer telephones, triage calls, take accurate and detailed messages using professional and courteous customer service techniques.
• Provide basic information and instructions to patients regarding the practices.
• Arrange for transport, interpreter, and other services as required by the patients.
• Ensure that the medical records are available to all health care providers.
• Completely and accurately transcribe calls, referrals, and scheduling information in appropriate systems.
• Provide excellent customer service to both internal and external customers of the MGBMG ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Maintain confidentiality and privacy consistent with HIPAA guidelines.
• Keep supervisor informed of issues, especially as they relate to the interaction of the department with MGBMG practices.
• Perform other duties as assigned.

Qualifications - External

About You

1. High School Diploma required, Associate’s Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program, preferred

2. Completion of a certified Medical Terminology course, preferred

3. Medical office or health care or other relevant experience required

4. Basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality

5. Epic experience strongly preferred

6. Prior customer service work experience, specifically in a contact/call center environment, preferred

Preferred Experience We Hope You Have

1. Service mentality, flexibility, and interest in working in an environment that promotes innovation and a culture of excellence

2. Comfort using new technology and software

3. A kind and compassionate individual who employs professional interpersonal skills

4. High tolerance and comfortability with ambiguity and shifts in responsibilities and processes

Etc.

• Primary Location: Fully Remote

• Schedule: Monday to Friday, occasional weekends and extended hours

• Job Type: Full-time

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.