Flexible Work Policy: The work for the Solution Architect position is completely 100% remote anywhere in the United States except Hawaii or United States Territories. This position may have the potential to travel up to 20% dependent on business needs.
RESPONSIBILITIES
• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests, and driving development of key features with the vendor team. • Responsible for continued education on the platform and underlying technologies.
RELATIONSHIPS
External: Technology vendors
MINIMUM QUALIFICATIONS
Workforce Management software (WFM)
SMS text integration
Real time chat integration
Call quality scoring
Omni channel routing
Education
PREFERRED QUALIFICATIONS
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In California, the expected compensation for this role is between $115,900 and $154,500. In Connecticut, the expected compensation for this role is between $122,000 or 162,700. In Colorado, the expected compensation for this role is between $102,500 and $136,700. In Maryland, the expected compensation for this role is between $109,500 and $146,100. In Minnesota, the expected compensation for this role is between $102,500 and $136,700. In New York, the expected compensation for this role is between $122,000 or 162,700. In Rhode Island, the expected compensation for this role is between $109,500 and $146,100. In Washington, the expected compensation for this role is between $115,900 and $154,500. This role is also eligible for annual incentive plan bonus. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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