Job Description
Posting Details
Job Title
Student Affairs Director
Requisition Number
RE45143
Working Title
Assistant Director for Online Student Experience
Department Name
8Z012:UK Online - Distance Learning
Work Location
Lexington, KY
Grade Level
46
Salary Range
$51,491-84,950/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
MA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
5 yrs
Required License/Registration/Certification
None
Physical Requirements
Occasionally lifting or moving objects up to 50 lbs; Regularly sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); utilizing mouse, keyboard, and phone or portions of the day. Ability to travel to various locations on and off-campus for meetings.
Shift
Primarily days (i.e. Monday – Friday, 8am-5pm). Please be aware that as an exempt position, job duties may occasionally require additional time in the evenings, night sand/or weekends to accomplish work goals in excess of 40 hours per week.
Job Summary
The Assistant Director of Online Student Experience will develop, lead, and monitor online student experience strategies. This role supervises the UK Online Student Experience team, creating workflows to coordinate and staff recruiting events, manage responses to student inquiries, document interactions in the Customer Relationship Management system, and establish performance indicators for the team. The Manager will stay abreast of local and national trends to identify best practices and support information needs for our online population. It will identify partnerships and develop resources to support student recruitment and retention, collaborating with partners to streamline this activity and other workflows that support the online student experience. Furthermore, this position will collect and analyze data to pinpoint areas of opportunity, evaluate effectiveness of new recruitment strategies, and identify areas of improvement in support of the UK Online mission.
There is an internal employee being considered for this position (IEBC).
There is an internal employee being considered for this position (IEBC).
Skills / Knowledge / Abilities
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
Experience with adult learner engagement, the online education and/or remote learning landscape, and managing a Customer Relationship Management (CRM) system.
Deadline to Apply
05/13/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.