JOB SUMMARY:

The Student Success Advisor (SSA) is a critical member of Post University’s student academic success and retention efforts for online and/or regional site students. The SSA provides a consistent point of contact to a student from the time the student begins classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student’s studies and carries that relationship through to graduation. Through counseling and positive coaching, the SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The SSA is both a champion for student success and for the University brand.

ESSENTIAL FUNCTIONS:

• Proactively develop and maintain a positive and supportive relationship with students that welcome them to our learning community, create bonds with the University, and ensure that students have a consistent student service resource.
• Communicate directly, effectively and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through to graduation; Leverage University technology systems to enhance relationships with students; Communicate positively and effectively with students by phone; Respond to student questions and requests in a timely manner (typically same day) by phone and email
• Advocate for student needs across all departments of the University; Actively and independently own and manage your student caseload
• Use University systems to track and assess how your assigned students are progressing towards graduation/completing their program and report these metrics to management on a regular basis; Analyze student data from internal systems and external sources to create information that can be used by your team and management to improve the student experience and the services we provide
• Proactively and creatively work independently and as a member of the Student Success Advisor team to identify barriers to students’ academic success and develop solutions that improve retention; Introduce and train students on University systems, (e.g. Web Registration and Blackboard)
• Accurately communicate and support University academic and University policies; Provides students with guidance related to academic progress, course selection, degree selection, and work/life/study issues.
• Coaches and offers counsel students on strategies for success, ability to overcome hurdles/objections, and efficient effective interactions with Post University.
• Other duties as assigned.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree preferred. An equivalent combination of education and experience can be substituted for a bachelor’s degree.
• Engaging and dynamic phone presence; Excellent email communication skills; clear and succinct writing ability a must
• Self-starter - shows initiative and is able to work both independently and as a team member to achieve organizational goals, Energetic and goal-oriented; Strong interest in working in a fast paced environment that requires multi-tasking; Dedicated to student success; Urgent driven; responsive to students and colleagues
• Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc.
• Excellent organization skills and ability to keep consistent contact with student caseload; Ability to connect and develop relationships with adult students; Holds themselves and colleagues to high ethical standards
• Creates a positive culture and environment through attitude and behavior
• Ability to work evenings/weekends.