Title: - Suicide & Crisis Lifeline Quality Coordinator
Location: Indianapolis, IN (Remote)
Interview:- Webcam Only

Description of services: • Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements• Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana’s plan• Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports• Regularly monitors accrediting body standards to align with Indiana Code and Rule.• Develop and carry out plan for complaints and incident reporting in alignment with quality team • Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends• Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates. • Facilitates training, implementation, and compliance activities per requirements. • Assist in revising training material as needed.• Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed. • Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes. • Develops and delivers educational and technical assistance initiatives based up on data analysis• Performs other duties as assigned. Desired qualifications: • Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis • Experience with quality plan development and implementation• Experience with data and technical assistance• Familiarity with o Indiana Codeo SAMHSA Behavioral Health Crisis Care Best Practiceso Crisis Hotline Accreditations• Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities• Ability to work collaboratively with cross functional teams • Clear written and verbal communication skills • Comfort, willingness and ability to learn, adopt, and utilize new technology and software • Excellent project coordination skills, including multitasking and setting priorities on work assignments

Job Type: Contract

Pay: $40.66 - $47.29 per hour

Medical specialties:

• Public Health

Schedule:

• 8 hour shift

Location:

• Indiana (Required)

Work Location: Remote