Company Overview

National Partners in Healthcare (NPH) is a progressive healthcare company specializing in anesthesiology. We partner with physicians and health systems to deliver high quality care, aligning synergies and best practices to achieve superior outcomes. As a leader in the industry, we believe in developing a foundation of trust, transparency, and excellence in everything we do. The success of our company has created excellent career advancement opportunities that support a healthy work/life balance.

POSITION SUMMARY:

The Charge Entry Supervisor provides supervisory guidance to the charge entry team on a daily basis. Oversees and contributes to the daily workload while ensuring all department policies and procedures are followed. Works with other department supervisors to coordinate the overall flow of work to ensure timely processing of claims.

Essential Duties and Responsibilities:

• Oversees, creates, and delivers employee work allocation on a daily/weekly/monthly basis
• Tracks productivity reports to leadership and team
• Answers team member questions, works to resolve reconciliation and charge entry issues/delays, front end edits, and identify areas of delays or inefficiencies
• Completes monthly audit of charge entry to verify all cases have been entered by month end close
• Checks the accuracy of batches before release, i.e., corrects and/or works with individuals to correct concurrency problems, keying errors, etc.
• Enters charge entry information into the system to assist with data entry to ensure claims are being billed timely
• Monitors electronic and paper claim submission to ensure all claims are received by the clearinghouse daily and mailed as needed
• Downloads the 837 files for claims to ensure all are received by the clearinghouse for timely billing
• Imports demographic downloads for applicable facilities daily
• Ensures front end edits are worked timely and feedback is provided to team to ensure claims are billed correctly and timely
• Coordinates and leads weekly or bi-weekly team meetings to communicate updates and inform team of practice updates
• Provides training to existing and newly hired staff members
• Works with HR and leadership to identify, recruit, and staff individuals needed in the department
• Performs employee evaluations with leadership on an ongoing basis and provide feedback
• Responsible for managing time off requests within the department and ensuring work is covered
• Approves employee time sheets for each payroll cycle timely
• Participates in identification, development and implementation of systems to improve process cycle times and assure timely billing for all charges submitted by providers.
• Encourages employees to improve their skills and to expand their expertise in all facets of the operation.
• Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
• Mentor employees, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
• Adhere to all company policies and procedures.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Position Relationships

• This position has daily, ongoing contact with administrative staff, contracted providers, and other outside contacts. This position has direct reports and reports to the VP of Revenue Cycle Management

Education/Licensing/Certification:

• A minimum of a high school diploma is required. Associate or bachelor’s degree in a business or health related field preferred.

Experience:

• Prefer a minimum of two years' experience in an anesthesia or clinical pain setting but related experience will be considered.
• A minimum of two years of prior supervisory experience in a similar role preferred.

Knowledge and Skills:

• Ability to examine documents for accuracy and completeness and solve difficult problems and correct errors.
• Previous work in a medical billing office setting with a strong understanding of medical insurance and payer practices.
• Professional demeanor, excellent interpersonal and communication skills.
• Ability to manage a variety of administrative assignments, including confidential and general administrative and clerical duties.
• Ability to deal effectively with a variety of personalities and situations requiring judgment and poise.
• Detail-oriented and well-organized job ethic with a demonstrated ability to multi-task.
• In-depth knowledge of patient accounting systems and the ability to adapt prior knowledge to current software
• Ability to work effectively and independently with staff, physicians, and external customers
• Must have strong keyboard skills with knowledge of Microsoft Word, Excel and PowerPoint
• Ability to motivate diverse personalities within the departments
• Ability to read, write, and speak English

Advantages of Working at NPH

• Competitive Pay and Benefits Package
• Annual Bonus
• Generous Paid Time Off
• 401K Contribution/Safe Harbor
• Flexible Work Environment
• Career Advancement Opportunities with a Growing Company
• On-site Fitness Center and Café
• Underground Parking with Badge Access

Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and will vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that NPH provides to compensate and recognize our staff for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package.