Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.

Description:

Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida. The Patient Access Operations Supervisor is a cross-functional leader who oversees patient flow across multiple service lines, departments, offices, and sites, while ensuring effective staff management and coordination and prioritization of work assignments. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications:

Degrees: Associates Additional Qualifications: Associate‘s Degree in Healthcare preferred with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications. In lieu of an Associate‘s Degree, a minimum of 4 years‘ experience in Patient Access or healthcare setting. Certified Healthcare Access Associate (CHAA) preferred. Excellent interpersonal, communication (verbal & written), and customer service skills required. Strong critical thinking, problem solving, and analytical skills. Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change). Ability to multi-task work assignments in a high volume, fast-paced stressful environment. Proficient using all Patient Access applications and Microsoft Office products. Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure. Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc. Bilingual English, Spanish/Creole. Minimum Required Experience: