ABOUT ENT SPECIALTY PARTNERS

Our organization, ENT Specialty Partners (ESP), provides unparalleled strategic, financial, and operational support to our partnering clinical groups of otolaryngologists, collaborating closely with physicians, physical therapists, local practice managers and our appreciated staff members to achieve superior outcomes in today's medical landscape. Join our dynamic team where we prioritize people, foster innovation, and pursue excellence.

JOB ROLE AND PURPOSE

As the Surgical Coordinator for our clinic(s), you will play a pivotal role in delivering exceptional customer service, processing surgical posting requests, obtaining pre-op orders, verifying insurance information, obtaining authorizations for referrals, communicating with surgery patients, collecting surgical deposits, and coordinating with the surgery center(s) and/or hospital(s) in which surgeries will be performed.

Additionally, the Surgical Coordinator will be responsible for the ordering and management of surgical clearances through any and all partners with the practice. The Surgical Coordinator will work with various surgical vendors and representatives like the Inspire company to ensure all appointments related to the insertion of the Inspire Implant are scheduled, and that the patients care is coordinated as effectively as possible.

The Surgical Coordinator will be responsible for ensuring maximization of provider's surgical block time and ensuring timely scheduling of all patient procedures once submitted by the provider.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SURGICAL SCHEDULING RESPONSIBILITIES

• Process surgical posting requests from multipleENT physicians within the practice.

• Obtain pre-operative clearance, lab-work, and diagnostic imaging orders for the surgery patient.

• Verify insurance eligibility and surgical benefits for all surgery patients.

• Able to obtain any prior authorizations required for a given surgical procedure. This includes appealing denials and scheduling peer-to-peer reviews with the surgeon and insurance company.

• Communicate and schedule surgeries with referred patients. This includes answering any non-medical questions related to the surgery and triaging medical questions to the surgeon.

• Calculating and collecting surgical deposits prior to the surgery.

• Building and maintaining a rapport with the surgery center(s) and hospital(s) in which the surgeons perform their surgeries.

• Coordinating and actively communicating with the surgery center(s) and hospital(s) in which the surgeons perform their surgeries.

PATIENT AND CUSTOMER FACING DUTIES

• Schedule and coordinate patient appointments based on plan of care, patient satisfaction, and clinic efficiency.

• Greet and welcome guests on the phone in a friendly and professional manner.

• Provide outstanding customer service by addressing patient inquiries, resolving issues, and offering appropriate solutions.

• Answer incoming calls and transfer them to the appropriate department or individual.

• Schedule appointments and maintain the appointment calendar.

• Track patient visits for referral and authorization purposes.

OTHER ADMINISTRATIVE DUTIES

• Maintain a clean and organized desk area ensuring that it reflects a professional and welcoming atmosphere.

• Perform administrative functions, including data entry, filing, and record keeping.

• Maintain spreadsheets to track data, input data in trackers in a timely manner.

• And any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Organizations Values.

• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EMPLOYEE BENEFITS

We strive to be an employer of choice with competitive compensation, employee benefits, strong leadership, meaningful careers, developing and dynamic career opportunities, with an engaging, exciting company culture.

KNOWLEDGE AND SKILLS

• Proven experience in a customer service role, preferably in a front desk, receptionist or previous surgery schedulerposition.

• Understanding of medical billing practices and terminology.

• Keen sense of decision-making and judgement.

• Active listening skills and ability to adapt to change.

• Effective time management skills.

• Strong interpersonal and communication skills, with the ability to interact effectively with guests, team members, and management.

• Excellent organizational skills and attention to detail.

• Proficient in using computer systems and office software (e.g., MS Office, MS Teams, scheduling software, office equipment).

• Prior experience in training or mentoring new employees is highly desirable.

• Familiarity with office management tasks, such as inventory management and facility coordination, is a plus.

ABILITIES AND PHYSICAL REQUIREMENTS

• Ability to work at a desk or office setting for extended periods of time.

• Ability to self-manage and work independently.

• Ability to troubleshoot problems independently.

• Ability to handle multiple tasks simultaneously while maintaining a prominent level of professionalism.

• Ability to adapt to changing priorities and work well under pressure.

• Ability to maintain a professional appearance and demeanor.

WORK ENVIRONMENT

• Clinical office setting

• Patient interaction

• Remote

JOB QUALIFICATIONS

• High school diploma or GED equivalent.

• 3 - 5 years of related administrative experience preferably in a medical clinical setting

• Healthcare industry experience preferred.

• Equivalent combination of education and experience.

BEHAVIORAL COMPETENCIES

• Attention to detail and accuracy.

• Excellent organizational skills.

• Good leadership, interpersonal, and communication skills.