Hours are Monday - Friday, 12 pm - 5 pm

In alignment with the Patient-Centered Medical Home model, the Switchboard Operator is responsible for promptly and professionally answering all incoming calls to ANHC including routing calls to appropriate person(s), queues, and/or taking messages according to established protocols. This is to ensure increased access, operational efficiencies, and enhanced patient experience for patients, staff, and providers.

• Responsible for answering all incoming calls to ANHC
• Promptly and accurately assesses caller needs and routes calls appropriately
• Responsible for accurately processing telephone messages and assuring that the following is indicated; name of caller, nature of phone call, return phone number for caller and message directed to (employee or department name).
• Provides service excellence to internal and external customers and all other individuals associated with ANHC
• Promptly reports any issues that may arise that negatively affect daily operations to Patient Services Lead or Director of Practice Management
• Other duties as assigned

• Maintains a clean and orderly work area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Work Experience: Experience as an operator or similar position answering multi-line telephones preferable. Experience in a medical office setting and/or other customer service experience desirable. Good attendance and punctuality are essential for this position.

Education, Certification and Licensure: Graduation from high school or the equivalent.

Additional Skills & Knowledge: Bilingual preferred

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to be able to sit for long periods of time and be able to hear, talk, write, and type.

Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.

Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.

The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.