Technical Project Coordinator
BUSINESS UNIT: ConstructEDGE
FUNCTION: Service
REPORTS TO: Project Manager
CLASSIFICATION: Exempt
LOCATION: Arizona - this role will be working remotely from Arizona while providing intermittent on-site assistance to ConstructEDGE clients
EDUCATION: Industry standard Project Management certifications or relevant experience
EXPERIENCE: 3-5 years’ experience preferred
Who We Are Looking For
CCR is a family of businesses who build and deliver innovative technology solutions and products for partners locally and across the globe. We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.
Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships.
This role will play a crucial role in the planning, execution, and successful completion of ConstructEDGE projects. Responsibilities will include coordinating project activities, ensuring adherence to project timelines, and facilitating communication between cross-functional teams.
What You’ll Accomplish and Experience
- Understands project goals, scope, defined roles and responsibilities and project resources
- Translate scope and objectives into tasks and schedules, assign and monitor tasks
- Deliver objectives as outlined and defined in Statement of Work
- Act as a liaison for internal and external clients regarding project progress or updates
- Obtain, create, and track vendor quotes, purchase orders and work invoices
- Review, analyze and articulate root cause of issues and propose solutions
- Help manage relationships with vendors, integrators, and telecommunication providers including daily, weekly, and monthly communication and contract negotiations as a function within projects
- Aids in creation and maintenance of project schedules including resource tracking
- Work proactively and effectively to meet or exceed established customer service performance expectations (SLA’s)
- Understand and apply practical knowledge of all systems, processes and procedures within Service Delivery with the ability to propose and implement changes
- Displaying financial awareness in decision-making pertaining to project and service coordination
- Ensure that all customer updates and products/service information is properly documented in internal databases
- Assist with Field Service activities as needed for installations
Desirable Previous Experience
- Understanding of Project Management principles and methodologies
- Ability to facilitate meetings to fulfill objectives and timeframes including defining objectives, participants, action items, processes and expected outcomes
- Subject matter expert level planning & organizational skills
- Basic understanding and skills with support and troubleshooting
- Basic understanding of wireless network technologies, signal strength, loss of signal, line of sight, interference, etc
- Basic understanding of DNS, DHCP, TCP/IP including IP addressing and sub-netting and network connectivity, etc
- Advanced problem solving, analytical, and decision-making skills to facilitate projects from beginning to end
- Advanced level knowledge of Microsoft Office Suite (2010 or higher)
Why CCR
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
- Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
- Nationally recognized as “Great Place to Work” – 8 years in a row
- 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
- 7-year consecutive top 100 listing on MSPMentor 501 internationally
- Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022)
- Finalist or Winner from Technology Association of Iowa for the following:
- IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)
- Top Growth Company of the Year (2017)
- Best User of Technology (2015)
- Technology company of the year (2022,2015, 2014, 2013)
Learn more about CCR and our values: https://ccr.net/about-us/
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Compensation package:
- Profit sharing
- Weekly pay
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Location:
Work Location: Remote