Job Description
Overview:
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.
USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.
Responsibilities:
This role will function as the owner of the master schedule template, solely own schedule changes, and collaborate with other leaders and/or representatives of the service line and other scheduling areas to ensure responsiveness to patient scheduling needs; under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice, in collaboration with analyst support; acts as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others; acts as a centralized resource for the templates and capacity management across all sites of practice to ensure USA Health practice standards are followed consistent with scheduling practices, protocols, and procedures for all scheduled clinic resources; owns all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout their designated service lines.Builds, amends and maintains the master clinic schedule; tracks utilization, lead-time, and all other access related issues; presents data regularly to department (division) leadership in collaboration with Care Access leadership; acts as a central resource for templates and capacity management across all sites of outpatient practice to ensure coordinated and standardized USA Health scheduling practices, policies, and procedures are followed, manage, monitor, and track the physician FTE breakdown (i.e. inpatient vs. outpatient time, research, medical education, and others), facilitate referring physician and patient access when usual routes are not satisfactory to meet expectations or demand, manage and monitor physician and midlevel provider requests for clinic schedule closure or cancellation in accordance with established USA Health practice standards, ensure all providers open and maintain a minimum clinic-scheduling horizon of a minimum of 6-8 months view at all times, preferably a 365 day view, and ensure consistent physician and midlevel provider master schedule construction and maintenance including maintaining standardized scheduling appointment type codes, standardized use of freeze and thaw times based on an understanding of impact on patient access, standardized interval and appointment durations, and standardized session lengths; reviews patient access metrics, dashboards, or other reports, in collaboration with Care Access leadership, with departmental leadership; prepares a variety of access reports for use by clinical and administrative leadership; maintains physician scheduling protocols in collaboration with scheduling protocols that are developed and maintained within USA Health and individual service lines; demonstrates competency to schedule patient clinic appointments; monitors and measures current and past demand to best anticipate future need and meet patient expectation; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.
Qualifications:
High school diploma or equivalent and three years of experience with scheduling appointment and schedule maintenance in a medical business office or healthcare setting. An Associate’s degree, or completion of at least two years of higher education is preferred.
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.
USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.
Responsibilities:
This role will function as the owner of the master schedule template, solely own schedule changes, and collaborate with other leaders and/or representatives of the service line and other scheduling areas to ensure responsiveness to patient scheduling needs; under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice, in collaboration with analyst support; acts as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others; acts as a centralized resource for the templates and capacity management across all sites of practice to ensure USA Health practice standards are followed consistent with scheduling practices, protocols, and procedures for all scheduled clinic resources; owns all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout their designated service lines.Builds, amends and maintains the master clinic schedule; tracks utilization, lead-time, and all other access related issues; presents data regularly to department (division) leadership in collaboration with Care Access leadership; acts as a central resource for templates and capacity management across all sites of outpatient practice to ensure coordinated and standardized USA Health scheduling practices, policies, and procedures are followed, manage, monitor, and track the physician FTE breakdown (i.e. inpatient vs. outpatient time, research, medical education, and others), facilitate referring physician and patient access when usual routes are not satisfactory to meet expectations or demand, manage and monitor physician and midlevel provider requests for clinic schedule closure or cancellation in accordance with established USA Health practice standards, ensure all providers open and maintain a minimum clinic-scheduling horizon of a minimum of 6-8 months view at all times, preferably a 365 day view, and ensure consistent physician and midlevel provider master schedule construction and maintenance including maintaining standardized scheduling appointment type codes, standardized use of freeze and thaw times based on an understanding of impact on patient access, standardized interval and appointment durations, and standardized session lengths; reviews patient access metrics, dashboards, or other reports, in collaboration with Care Access leadership, with departmental leadership; prepares a variety of access reports for use by clinical and administrative leadership; maintains physician scheduling protocols in collaboration with scheduling protocols that are developed and maintained within USA Health and individual service lines; demonstrates competency to schedule patient clinic appointments; monitors and measures current and past demand to best anticipate future need and meet patient expectation; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.
Qualifications:
High school diploma or equivalent and three years of experience with scheduling appointment and schedule maintenance in a medical business office or healthcare setting. An Associate’s degree, or completion of at least two years of higher education is preferred.