Why This Role is Important to Us:

Commonwealth Care Alliance’s (CCA) Clinical Effectiveness (Authorization) Unit is primarily responsible for the evaluation of the medical necessity, appropriateness, and efficiency of the use of health care services, procedures, and facilities under the provisions of CCA’s benefits plan. The Service Authorization Specialist is responsible for providing accurate, prompt, and appropriate entry of all medical referrals and requests from CCA Clinicians, Members, Vendors and Providers for services needing prior authorization. The Service Authorizations Specialist reports to the Service Authorization Intake Manager.

What You'll Be Doing:

• Coordinates with the clinical teams to conduct non‐clinical activities required for medical management (e.g, ensuring submissions for completeness and accuracy, data entering required information, submitting service requests for clinical review).
• Assists with the accurate collection of necessary structured data for completion of service decision request.
• Provides clear and accurate documentation of all communication and activities.
• Handles all requests timely and accurately, adhering to performance measures.

What We're Looking For:

• Required: Associate's Degree or equivalent experience
• Preferred: Bachelor's Degree
• Education, training or experience as a medical coder, medical billing, Insurance Coordinator or other relevant clinical background preferred
• Medical terminology knowledge necessary
• Basic arithmetic skills required
• Working knowledge of CPT and ICD coding
• Demonstrated ability of critical thinking skills to efficiently organize work and maintain a high level of accuracy and productivity
• Working knowledge and ability to navigate through the healthcare system (insurances, Medicare, Medicaid, physician office operations)
• Ability to work independently with minimal supervision; as well as ability to work well in a team model to solve problems, improve workflow, and maintain cooperative working relationships with stakeholders
• Proficiency in Microsoft Office Suite
• Strong customer service and problem solving skills
• Computer proficiency
• English required, bilingual preferred