Do you like going the extra mile for your customers? Are you looking for a career where you have the opportunity to make a difference in someone's life every day? Then apply now to start making a difference in the lives of thousands!

What We're Looking For: The Division of Benefits Administration is currently recruiting for Trust Funds Specialists at either the Entry or Objective level. We're looking for critical thinkers who love to interact with people and are comfortable managing competing priorities in a fast-paced environment.

What We Offer: This is an excellent opportunity to develop a meaningful and rewarding career with ETF. Our employees have access to an excellent comprehensive benefit and compensation package, including generous paid time off so you can truly have work/life balance! If you have student loans and work full time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program.

Who We Are: The Department of Employee Trust Funds (ETF) manages retirement, insurance, and other benefit programs for 650,000+ state and local government employees and retirees of the WRS. Our members are at the center of everything we do, and we're committed to enhancing their well-being by delivering expert guidance, strong, sustainable benefit programs, and an exceptional customer experience. We're looking for talented people who are active learners that build strong collaborative customer relationships (whether internal or external) and recognize the value different perspectives and experiences bring to our organization.

Where We're Located: ETF located in the award-winning city of Madison. Located just off University and Sheboygan Avenues, at 4822 Madison Yards Way, within walking distance to several parks, restaurants, and Hilldale Shopping Center.

As a Trust Funds Specialist, you’ll be responsible for providing complex and detailed benefit information to employers, program participants and their dependents or beneficiaries, and administering those benefit programs. This includes administering the benefit programs by analyzing records to determine WRS benefit eligibility; analyzing participant records to determine insurance, disability, and sick leave eligibility; calculating benefit estimates; and effectively communicating benefit information through various methods including telephone, in writing, in person, and through virtual technology.

You will also be involved with researching and resolving complex inquiries by analyzing and interpreting Wisconsin Statutes, Administrative Code, and departmental policies and procedures. While all positions have a customer centric role, some positions will have more direct customer contact on a regular basis.

Specific duties and the availability of hybrid/remote work vary from position to position, depending on the section assigned. For more information on the different Trust Funds Specialist positions within the Division of Benefits Administration, please review our summary of current vacancies.

This position may be hired at either the Entry or Objective level. The Entry level is in classification Trust Funds Specialist (pay schedule/range 07-04) with a starting salary between $27.59-$28.50 per hour, plus excellent benefits. The Objective level is in classification Trust Funds Specialist-Objective (pay schedule/range 07-03) with a starting salary of $30.13-$33.55 per hour, plus excellent benefits. Pay for current and new state employees will be set in accordance with the Wisconsin State Compensation Plan in effect at the time of appointment.

To learn more about ETF’s total compensation package, please visit our Total Rewards Calculator!

A 12-month probationary period is required.

Some positions may be eligible for hybrid or remote work flexibility. Some work areas require staff to report to the office on a regular basis. The selected employee(s) must report to the ETF office on their first day of employment. In addition, the employee may need to report to ETF on short notice as operational needs require. All employees are expected to be headquartered and work within the state of Wisconsin.

ETF does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check to determine whether the circumstances of any conviction may be related to the duties required of the position.

There are currently 4 positions available. Three positions are permanent, and one position is project-permanent. The project-permanent position has been authorized until June 2027 and is eligible for all benefits (including insurance and paid time off). After successful completion of the 12-month probationary period, the project employee will attain permanent status and may be eligible to transfer to other permanent positions. This allows the employee to be considered for other similar positions when the project position approaches its expiration date. Wisconsin residency is required for project positions.

The results from this recruitment may be used to fill future vacancies if they become available.

Minimally Qualified candidates will have experience in all of the following:

• Interpreting and applying policies, procedures, documents, etc.
• Providing issue resolution or troubleshooting to customers.
• Using various resources to research and gather information to aid in decision making
• Utilizing computer applications to manage workflows, assess databases, manage e-mails, create documentation, etc.

In addition, Highly Qualified candidates will also have experience with the following:

• Providing information about employee benefit programs (e.g. retirement/pension benefits, health or life insurance, workers compensation, disability insurance, etc.) to customers and/or members.

NOTE: To be considered at the Objective level, candidates must have experience independently resolving customer issues regarding employee benefit programs and serving as a training resource to other team members. Level of position will be determined based on the qualifications of the selected candidates at the time of hire.

To apply, click “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application. To be considered for this position, you must attach a resume and letter of qualifications addressing your training and experience with the qualifications listed above.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your eligibility for further consideration. For helpful tips, please review our instructions for developing your resume and letter of qualifications.

Online applications that do not include all requested materials may not be considered. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process described above by the stated deadline.

Qualified veterans with a 30% or greater service-connected disability should send your cover letter, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12-months) to ETF Human Resources: [email protected]. Current State employees are not eligible for non-competitive appointment.

For applicant questions or employment inquiries contact ETF Human Resources: [email protected], 608-267-2199. Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

ETF is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Application materials are due by 11:59 pm on July 24, 2023.