Virtual Banker - More than your bank. Your banker.

Hours:

Monday – Friday, 10 a.m. - 7 p.m.

& One Saturday per month, 9 am – 3 pm

General Summary:

Providing client service is the primary function of this position with a strong focus on strengthening relationships by offering new or additional products and services. Associate will handle virtual teller transactions of a routine nature with the intent of providing excellent client service and retention through accurate and expeditious entries; however, some transactions may require deviation from standard screens, scripts, and procedures. This position requires above-average knowledge of the company structure and its products and services to maximize the profit potential of each client via virtual channels. Associate must have strong verbal communication skills, be able to handle multiple tasks, and possess strong organizational skills. Additionally, associate will be required to meet and track monthly sales and service goals.

All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times.

Principal Duties and Responsibilities:

• Performs multiple advanced-teller duties including, but not limited to, account maintenance, deposits and withdrawals, loan payments, endorsement verification, debit card maintenance, verification of funds, and mobile deposit resets
• Communication with clients via teleconferencing technology
• Understands and submits maintenance requests and error resolutions
• Attends regular sales, service, and product training sessions
• Cross-sells relevant products and services and refers clients to other departments, as appropriate
• Submits monthly tracking reports
• Participates in departmental initiatives for growth and innovation

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Associated Duties:

• Provides additional support to manager and department colleagues
• Completes research and projects as assigned
• Completes all assigned/required Bank training within established timelines.

Knowledge, Skills, & Abilities (KSAs Required):

The following KSAs are usually acquired through work experience and/or specialized course(s):

• Must be familiar with the internet, mobile apps, and navigating software platforms
• Ability to exercise sound and reasonable judgment
• Ability to apply initiative and work with little supervision
• Ability to prioritize work and multi-task
• Ability to communicate effectively and interact positively with others
• Ability to follow detailed instructions and a wide range of procedures requiring some judgment
• Proficiency in data entry/typing
• Bilingual preferred

Education:

• Minimum, high school diploma or equivalent. Relevant experience may substitute for the education requirement
• Successful completion of in-house training program or other approved training program

Working Conditions:

• Regular contact with clients, associates, and supervisors in an open cubicle environment
• Communication via virtual teller technology, phone, e-mail, and internal messaging systems
• All virtual teller transactions recorded; reviewed for monthly quality assurance
• Multi-task using several computer applications
• Fast pace and occasional stressful situations
• Ability to sit for long periods of time
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job that is described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.

Experience

• Please indicate work experience when applying.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)